コスモスモア

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総務・庶務アウトソーシングGeneral affairs and office administration outsourcing

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サービス概要Service Overview

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メリットBenefit

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導入までの流れWorkflow until implementation

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質の高いスタッフ常駐型の総務・庶務アウトソーシングHigh quality general affairs and administration outsoucring with resident staff

コスモスモアではスタッフ常駐型の「総務アウトソーシング」サービスをご提供しています。
サービスレベルの高い常駐スタッフが、各種総務業務や受付業務、メールルーム業務をサポート。「必ず誰かがやるべき」「習熟が必要な」日常的な運営業務を、総務経験豊富なスタッフが一手に引き受けます。At Cosmosmore we provide "General affairs outsourcing" service with resident staff.
The coverage of resident staff's service includes various area from general administration, reception, mail room operations, and more, supporting all "Tasks that must be done by someone" "Tasks that requires training", with deep experience in the field.

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サービス概要Service Overview

01 総務事務・庶務業務

01 Administrative Tasks

  • ○代表電話対応

    Main Line Reception

  • ○外部倉庫入出庫オペレーション

    External Storage warehousing/delivery operations

  • ○各種社内広報

    Various Internal PR

  • ○備品貸出

    Fixtures Lending

  • ○各種請求処理

    Various billing and invoicing operations

  • ○各種問い合わせ対応

    Response to Inquiries

  • ○事務消耗品の在庫管理・発注

    Management and ordering of office supplies

  • ○会議室予約受付

    Meeting room reservations

  • など

02 ファシリティ日常対応

02 Facility Daily Tasks

  • ○各種ファシリティ課題対応

    General facility maintenance

  • ○什器・鍵の購入

    Applicane/Key Purchase

  • ○ビル管理会社との調整

    Coordinating with building management company

  • など

03 受付業務

03 Reception Tasks

  • ○来客応対

    Visitor Reception

  • ○来訪者ログ管理

    Visitor Log management

  • ○給茶対応

    Tea service to guests

  • ○応接室美観維持

    Cosmetic maintenance of reception room

  • ○イベント対応・運営

    Event coordination and management

  • など

04 メール便業務対応

04 Mail room operations

  • ○郵便・宅配便・バイク便取次

    Mail, courier and other delivery arrangements

  • ○請求金額部署振り分け

    Billing distributions to each department

  • ○料金後納オペレーション

    Deferred payment operations

  • など

05 BCP対応業務

05 Business Continuity Operations Tasks

  • ○従業員健康維持に向けた各種施策

    Planning for maintaining employee health

  • ○CO2消費量算出業務

    CO2 emission calculation

  • ○環境レポート作成業務

    Environmental report drafting

  • ○機密文書廃棄オペレーション

    Confidential document disposal operation

  • など

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メリットBenefit

  • 01
    属人化の解消・
    業務の見える化の実現メリット
  • 02
    サービス品質の向上
  • 03
    コア業務への注力
  • 属人化しがちな業務のマニュアル化・業務ボリュームの定量化が実現。また現状の業務の進め方、ボリュームを可視化し、現状課題を明らかにします。メンバー交代に伴う引継・教育の「作業」と「コスト」が不要に。
  • 単純な作業の委託だけではなく、貴社の課題と目標を共有し、問題解決に向けて、フロー整備やフォーム変更等、業務の効率化・品質向上への業務改善を実施致します。
  • 日々発生するルーティン業務の対応と従業員の方からの各種お問合せを専門部隊が一括対応することにより、総務部スタッフが本来取り組むべき「コア業務」へ注力出来る環境を整えます。
  • 01 Preventing Individualizaton of task and Visualization

    Visualizing each task and quantifying workload by organizing manuals, thereby preventing individualizing business operations.
    Also, we will identify current issues thrrough this process. Our goal is to reduce time and cost associated with turnover of employees.
  • 02 Improving quality of service

    Not only the outsourcing of simple routine tasks, but Cosmosmore shares clients' goals and obstacles in order to solve various issues. We will make our best effort for efficiency and better quality of operations through various measures including workflow maintenance and form modifications.
  • 03 Enabling Focus on Core Operations
    By having specialized team handiling daily routine tasks and questions from employees, general affairs division staff can fully focus on department's "Core Operations"

  • 01
    属人化の解消・
    業務の見える化の実現メリット

    01 Preventing Individualizaton of task and Visualization

    Visualizing each task and quantifying workload by organizing manuals, thereby preventing individualizing business operations.
    Also, we will identify current issues thrrough this process. Our goal is to reduce time and cost associated with turnover of employees.

  • 02
    サービス品質の向上

    02 Improving quality of service

    Not only the outsourcing of simple routine tasks, but Cosmosmore shares clients' goals and obstacles in order to solve various issues. We will make our best effort for efficiency and better quality of operations through various measures including workflow maintenance and form modifications.

  • 03
    コア業務への注力

    03 Enabling Focus on Core Operations
    By having specialized team handiling daily routine tasks and questions from employees, general affairs division staff can fully focus on department's "Core Operations"

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導入までの流れWorkflow until implementation

Investigation

  • Hearing and Analysis

Preparation for overall design/start of operation

  • Finalize the scope of service

  • Designing takeover schedule

Start of operation

  • Quality Control

  • Manual Designing

  • Reporting

  • Designing Monthly Report Format

Improvement

  • Problem Identification and analysis

  • Review scope of service, and suggest improvements

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